I added a PIR1 motion detector to my system today. I walk-tested it after the installation and it tripped the panel, but when I called the CMS to be put back on active monitoring they said they had no evidence in my account history that the walk test had registered with them.
I repeated the walk test with the CMS guy on the phone and it again didn’t come through on their end. Confused, I went and tripped other sensors such as my DW10s and although everything works at the panel, nothing registers with the CMS.
What do you think is wrong?