See if you have that software patch still, if possible upload it or link a download.
Thanks
Also, this is confusing… you realize that Vivotek is the “OEM”, right? Alarm.com is not (alarm.com just rebrands the Vivotek cameras).
As it turned out, the (OEM) f/w in the camera works just fine
So, did you restore the Vivotek OEM firmware to the V520IR cams, or are you running The alarm.com firmware on the cameras that you are running locally using Vivotek software?
If the later is the case, then that “patch” will allow alarm.com cameras to be unlocked and used both locally AND on alarm.com video service plans. I would love to get that patch.