I set my 2GIG system up on alarm.com; however, there is no video option on the menu on left side of website so I can’t access my video feeds. I had this same problem on another system and tech support refreshed my account and video showed up which enabled me to access my feeds from the cameras. Any idea how to do this on my own because I can’t get tech support to answer my help tickets.
If the Video tab is not showing up in your Alarm.com account, this usually indicates that it may not have been enabled. However, have you tried refreshing your browser or attempting a different browser? What about through the Alarm.com mobile app?
It looks like this is in reference to an account that is not through Surety, is that correct?
While I can not speak to the policies/plans of another service provider, typically, the Video feature is an add on and may need to be enabled separately if it hasn’t already.
If that is the case, you would need to reach out to your current service provider.
Is there a way that I can enable the video add on myself? I can’t get my service provider to respond to the help tickets. I have tried on different browsers and there is no video option.
If attempting on multiple browsers and devices with no success, Video is likely not enabled.
The Video add on is enabled on the back end, this cannot be done though your Alarm.com account by an end user. In this case, you would need to contact the dealer.
If the dealer has not responded to your tickets in a timely manner, you may want to reach out to Alarm.com directly,