Sent a PM yesterday, just following up here too. Looks like ADC changed the information they need to allow for the return.
Used to be just the MAC but we need the S/N from the back of the unit. Can you send a picture of the number? You can find it be removing the doorbell from the mounting plate. You can send it to support@suretyhome.com or in the PM too
Once we have that we can get this underway.
I do apologize for the inconvenience.