My ADC-VDB770 loss power last night around 4:40am. We didn’t have any power outages in the neighborhood so I took the doorbell face plate off and noticed that it was bulging out behind the label. I’m thinking that is pushing the face plate out just enough to not have a good connection. What’s my next step? I’m going to try to upload a photo of the back of the face plate.
It looks like the camera is testing ok, is it currently connected to power?
Is the label still pushing out preventing a clean connection to the back plate?
Yes, I pressed the faceplate on as hard a I could and it got a connection but I’m concerned that it’ll keep expanding more in the future.
The battery is housed behind that label. Was the battery pillowing and pushing on the label or had the label just become loose?
The battery has expanded and is pushing the plastic outward
Continued use of the camera is not advised if the battery is swelling. Unfortunately, the internal battery is not replacable. If the battery is swollen, the camera should be replaced.
Does this happen frequently? My warranty recently expired on April 8th and I don’t want to have to replace my doorbell camera every year. Is there any way to prevent this in the future?
While its possible for any battery to fail, to my knowledge, this is the first time we (Surety) have encountered this issue on the VDB770.
Provided the camera is installed correctly and is being used within recommended operating temperatures (-22° F to 104° F), there isn’t really anything additional that should/could be done to prevent this type of issue.
Is there a way to monitor the operating temperature?
Doorbell temperature is not a value that is recorded or passed to ADC.
High temperatures would not necessarily account for the battery swelling either.
It is normal for the backplate to be warm to the touch during normal operation The outer surfaces of the device and especially the back plate are expected to reach higher temperature. Due to the slim form factor and advanced analytics processing capability, the device will generate heat that can be apparent even at more moderate ambient temperatures.
However, the camera does go into a Cool-Down mode If the device is above the maximum rated ambient temperature (104°F), the internal component temperatures may rise to a level where video doorbell functionality is no longer able to operate. A cool-down feature indicated by a solid yellow LED has been developed to continue operation of the indoor chime for as long as possible in this situation.
Under these conditions, the device will automatically enter a reduced-power state in which all functionality—except for button press triggering of the indoor chime—will be disabled (notifications, video recording, video streaming, and Video Analytics features such as Touchless Doorbell will be disabled in this mode).
Devices in direct sunlight in regions that experience intense solar radiation may enter this cool-down mode at temperatures slightly below the maximum rated ambient temperature of 104°F when the direct sun exposure heats the device up.