I installed the communicator myself. What’s the next step to make sure it communicates with the panel? Pressing 3 for 2 seconds doesn’t do anything.
Is it for a DSC Powerseries(PC1616,1832,1864) or a DSC Neo(HS2016, 2032, 2064)?
Once it is wired, you can purchase a new service plan to get started. Plan pricing and features can be found here. As service is offered on a month to month basis, plans can be changed at any time. Once the module is unregistered, it takes about 5 minutes to go from plan purchase to creating the new Alarm.com account, account setup is done through the Surety website.
If it is a DSC Neo, after the alarm.com account is created, you may need to enter and exit programming to verify the panel.
To enter programming, press *8 + Installer Code. The keypad should display system programming. Then, press #### to exit.
If the panel does not sync up or you are having issues, double check the wiring. You can send us pictures and we can confirm the wiring for you. Since this is a public forum, careful not to include the IMEI of the cell.
Thank you
It’s the 2032. I did purchase a service. I’m trying to run the communicator test but it isn’t working.
Enable section 382 option 5 if you haven’t already
- At the keypad, press [*][8] and then enter your installer code. The default is 5555, but your previous alarm company may have changed it. The keypad lights will start flashing to show you’re in programming mode.
- Enter [3][8][2].
- Press [5]. The option is ON when number 5 shows on the display (LCD keypad) or light 5 is lit (LED keypad). If it was already on, pressing 5 turns it off, so press it again to turn it back on.
- Press [#] twice to save and leave programming.
After that, power cycle the system. After the power cycle, enter and exit programming.
If the issue is still occurring after the steps above, how many times is LED1 blinking red? On the cellular communicator, this will be the first red LED light under the triangle with exclamation point.
I followed those instructions you sent yesterday multiple times and nothing. It blinks once.
I want to look at your account but I don’t see one under this username. Could you send us a PM with the information of your account like the email address?
Thank you