Verbal passcode

Post indicate prior to notifying local police to avoid false alarms, part will be called and passcode needed to be given to confirm false alarm…
Question-

  1. Which user will be called?
  2. What is the verbal cancellation passcode? Have online passcodes but not aware of verbal cancellation code registration?
    Thank you!

Contacts will be called based on your chosen settings. Your alarm call order and verbal passwords can be viewed and edited at any time in the system manager here under the professional monitoring tab.