I have had an IQ 2 panel activated with Alarm.com via Brinks. I am replacing the IQ 2 with an IQ 5 and switching to Surety. I activated a Surety account already and requested cancellation of the Brinks account. However, they will not release the IMEI for 30 days. Is there anything I can do to use my equipment sooner with Surety, especially since I’ve already paid the first month’s fee?
Hello,
Happy to help! Thanks for choosing Surety!
We can see that your Surety account has already been activated in Alarm.com.
Since you’re replacing the IQ Panel 2 with a new IQ Panel 5, the new panel can be set up separately using its own IMEI, and there’s no need to wait 30 days for them to release the old IQ Panel 2 IMEI.
You can start using the system immediately, you just need to enroll the existing sensors on the new panel.
If you encounter any issues, please let us know and we’ll be happy to help you.
Have a great day!
Thank you. That is good to hear.
Could you give me specifics on how to move the existing sensors to the new panel?
The best way to go about doing this if ur account is still active is place ur account in test mode for next 30 days with old provider and power down and unplug the old panel and then u will be free to program and use the sensors on the new panel
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Correct. Sensors paired to the IQ Panel 2 and the IQ Panel 5 will trigger at both when activated. Keep that in mind. If possible you will want to place your IQ Panel 2 on test mode with your current provider and/or have it powered down.
You can find a variety of guides on installing and manually programming the IQ Panel 5 below