Hi - I just purchased an IQ Panel 5 to replace my 4 - is there a straightforward way to upgrade and keep my users/codes/sensors/etc? Thanks!
A backup/restore can be run to apply RF sensor programming, User Codes, and panel programming to the new panel. This process can be performed during normal business hours.
The process for the backup restore is as follows:
- Run a backup (I have done this now)
- Once the new panel is received and you are ready to start the process:
- Do not program the new panel
- Power down the old panel power supply first, then internal battery
- Private Messsage us with the new panel’s 15-digit IMEI number
- We will send commands to begin the restoral process and confirm this has been sent.
- The restoral can take 20-30 mintues. During this time, do not add any devices to the new panel or send any arming disarming commands or make any programming changes to the new panel.
- You will know the process is nearing completion once the last of the sensors populates at the panel. Wait an additional 5 minutes or so for User codes to populate, if applicable.