Made changes to 2gig Go Control Panel, (added/changed sensors) even after forced cell test and 24hrs sensors won’t reflect on Alarm.com, please advise
Have these additional devices shown up at this time? A manual request for new devices was just run and did not result in any new devices listed.
Descriptor name changes will not be reflected on ADC sensors list if zones were previously existing.
If you changed, deleted or added zones on the panel that were previously existing zones, you will need to manually change ADC descriptors (or delete as the case may be), and then inform central station data entry of the zone and descriptor changes whether previously existing and changed, new or deleted.
For example:
zone 1 front door
Zone 2 left window
Zone 3 motion detector
Zone 10 Image sensor
Changed to:
Zone 1 main entrance (descriptor changed)
Zone 2 left window (deleted)
Zone 3 motion detector (deleted)
Zone 10 image sensor (deleted)
Zone 2 image sensor (added)
Zone 3 left window (added)
You inform data entry of the following zone changes:
Zone 1 main entrance
Zone 2 motion detector
Zone 3 left window
Zone 10 deleted
I have changed two descriptors, and added two new Door/Window sensors (with new descriptors), I just need to know whom and how I have to contact to update on ADC,
Please advise
Thanks
-J
You do it yourself on ADC. go to sensors tab, and change sensor name.
To do it with central station, you call 800-879-1438, ask for data entry.
Senor Tab:
It seems to have added them already, thanks!
Yep, names in Alarm.com should update automatically for new zones. Keep in mind if you have 24/7 monitoring you will want to update the central station with the new zones. This allows the operators to effectively relay location of alarms in the even a dispatch is required.
You can email changes to customerservice@suretyDIY.com, or contact the central station at 855-348-0367