I’m trying to update my firmware to 3.1.2 over a USB drive. When I insert the drive, it detects the firmware and then tries to do the update. It seems like it completes, reboots, and the system comes back up. But when I go to system info it still shows my firmware as 3.0.0. Can I go straight from 3.0.0 to 3.1.2? Or do I need to do each and every version of the firmware in order?
Happy to help! In order to update the 2GIG GC3 panel to firmware version 3.1.2, the panel will need to be, at minimum, version 3.0.2 first. Once updated to 3.0.2, you can jump straight to 3.1.2.