On multiple different devices and multiple different connections (cellular and my home Wi-Fi) I am unable to log into the app. I have tried force quitting and re-logging in and it’s still just shows the spinner at logging in. Making me think it’s probably some sort of server issue?? This has never happened before. Is the server service remotely monitored and/or are people working on resolving it? Is there a status page for Suretyhome or alarm.com? This seems pretty bad for something that most of us pay at least $20 a month for and depend on to be 100.00% available. Strangely, the other mobile device was able to get in one time after trying many times and it is now armed, we went out and came back home, but now we’re unable to disarm the system. And we’ve become so reliant on using the app that the PIN number is a faint memory of mine, LOL. I was able to put the system into test mode from the web page (odd the web page still works) so I guess at least the police won’t be called, lol. If I had to guess what’s going on, knowing that the app works very rarely but sometimes, are the servers overloaded or being ddosed maybe?
This was at least between 10:45 p.m. and 11:30 p.m. Mountain Time on July 18th, 2024
Still down for me. Glad yours was working. Interesting its affecting more than one person. It seems to have changed in the way it is erroring now. Now I am able to log in but not able to arm or disarm. It is possible that at this point I might have to reboot my alarm panel. But even that is odd.
Edit: now I went inside and found that the system was disarmed even though it still shows its armed in the app and unable to communicate. Quite odd indeed. Maybe putting it in test mode does that?
As of 1:00 a.m. mountain time it all seems to work correctly now. There was no software update but I did reboot the panel. And then armed and disarmed it and that all seems to work now.
Yes I believe this was the cause. There was a massive outage last night. The effects look to be resolved. ADC still has their operations alert open for this issue, but any lingering effects should be minimal they say.