After closing my account earlier in the year, I have needed to reactivate and re-install the alarm system in my home. All of my motion sensors and door/window sensors work fine, but I am completely failing at getting the cameras added. I have never had this issue in the past and I’ve put over 3 hours into just trying to get these cameras added.
After multiple factory resets, I have had no luck adding two ADC V521IR, and one ADC V522IR cameras to my account. I have attempted to add them via WPS, AP, and ethernet, but with no luck. The website add device never finds them despite all of them booting fully, as well as having the corresponding flashing blue, white or solid green LED on the camera for that setup type.
In the past, there was a way to setup and add devices via the web portal by choosing device type and using their MAC address. I can no longer find this anywhere. Can anyone provide some insight as to why I am having so much difficulty adding them? The only option both the web and mobile app interfaces have is “Z Wave device” (see attached image) and then after clicking the Next button, it just hangs forever at the “Automation Devices Wizard” searching and never finds anything.
Any help will be GREATLY appreciated because right now I feel like a complete idiot and I build out enterprise POE security camera & NVR setups as a side hustle so it should not be this difficult…
Thanks,
Ian
