Two way audio no working with call center


I placed my alarm in test mode and while on the phone with the call center we set the alarm off and they weren’t able to connect to my 2way audio. They were able to see the alarm but never were able to connect to the voice 2way.

Do u have 2 way voice enabled on ur plan

according to the plan page I should.

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Happy to assist! While Two-Way voice is included in your monthly service plan plan, it would need to be enabled as a contact method for your monitoring account.

This can be done by logging into your Surety account dashboard, navigating to the System Manager feature and clicking on Professional Monitoring tab. From there you can add/remove contacts for your monitoring account, including Two-Way voice.