I just ordered and installed my new cellular module for my 2Gig panel and now my account shows two separate subscriptions like I’m getting charged double now for service.
You have two subscriptions, a complimentary one that came with the 4G LTE module purhcase, Subscription #546865. This subscription is not active.
and your active subscription, Subscription #136829. This is the one your current service is tied to.
I can cancel the unused sub and apply the complimentary month of service to your active subscription, does this work for you?
Perfect! Thank you!
No problem. Sub 546865 has been cancelled at this time. The complimentary month of service has been applied to your active Subscription #136829, as such, the next monthly service payment will fall on 1/24/2022.
Have a great day!