Two questions: doorbell video and lock synchronization

[jwcsurety (Jason)]

For the door lock I would recommend removing it from the panel and relearning it. Follow the steps at the link below, then try resending codes:

How To Add/Remove Z-wave device and run a Network Rediscovery with Qolsys IQ Panel 2/2+ and IQ Panel 4

This guide covers the various Z-Wave pairing processes with the Qolsys IQ Panel 2/2+ and the IQ Panel 4 1. How to Remove a Z-Wave device from the parent network. An often overlooked step in the process. In order to remove a device from its parent network. Always do this first when adding a device, because it may still have network data saved within its Z-wave radio and this needs to be cleared before it can be added to a new panel. Navigate to the Settings Tray and click Settings Click Adva…

Regarding the doorbell, I am going to try sending a change to the motion recording settings in the doorbell. Can you try testing it for a little while when available and let me know if there is any improvement?