TSB #: 261109
DATE: 11/09/26
RE: IQ PRO - USER CODES ON 4.4.1n
Overview:
User codes created through the IQ Installer app or Alarm.com (ADC) may not save or work as intended on IQ Pro panels running software version 4.4.1n.
Scope:
• IQ Pro panels updated to software version 4.4.1n
• User codes created via the IQ Installer app, or Alarm.com after the update
• User codes programmed prior to updating to 4.4.1n are not affected
Action Required:
Program all required user codes before updating the panel to 4.4.1n. Codes programmed before the update are not affected, and codes already on the IQ Pro can still be edited without issue.
Resolution:
This issue will be corrected in the upcoming IQ Pro software version 4.4.2n (No ETA as of 11/13/2026).