has anyone experienced trouble connecting devices - window/door sensors, garage door controller, door locks, cameras, door bell? paid a nice sum for a great new panel but now nothing is able to connect - including generic Z wave devices and run of the mill door locks. did I just purchase a $400 paper weight?
I noticed about 8pm last night that many of my devices stopped responding when I tried to use them from my iPhone, such as lights and thermostats. These devices did however work when I accessed them directly from the control panel. I have a Qolsys. When I woke up this morning, in the app I am getting an error message, “Radio not responding.” I am sure they are all related. I am going to post a message in the forum. They will respond shortly I am sure.
Where in the programming process are you having trouble connecting the devices? I am happy to help out. The devices you are naming connect in different ways.
From the other related tickets I see, I am not seeing any reference to programming. Just in case, please note that the panel will not automatically recognize nearby devices. That is not how the systems work.
Each sensor, Z-wave device, and other compatible peripheral must be paired with the panel or with Alarm.com.
So that we can best assist, what model of alarm sensors are you trying to add to the panel? Here is a link to a programming guide for 319.5 Mhz sensors (compatible with the panel you purchased.)
For Z-wave devices, those must be cleared first due to the fact that Z-wave devices save parent network info in each device. You can use Clear Device on the IQ Panel, activate each Z-wave device pair button and the panel will indicate a device was cleared. Then you can go back in and Add each Z-wave device one by one.
Not sure of your panel, but I had lots of flakiness and frustration until I upgraded the firmware on mine. My saga was here: IQ2+ z-wave flakiness - Support - Surety Support Forum (suretyhome.com)