I’m setting up a new property today and I have been able to set up the panel, 4 D/W sensors, and 2 motion sensors. I am having difficulty getting a 3rd motion sensor to work properly.
I use autolearn to add the motion sensor and it seems to detect the sensor and allow me to add it to the system. However, the sensor never registers motion.
When viewing the sensor via the website Home→Sensors it always says “Device state unknown” for that sensor. When viewing in the mobile app More→Manage Devices it shows a broken link icon next to the sensor. When viewing on the IQ Panel 5 home page→All it always shows the idle person icon next to the sensor.
I thought maybe it was a defective sensor, so I tried another identical motion sensor, and when that had the same behavior, I tried even another. All 3 behave the same way. Yet the 2 that I set up previously are working fine.
All of the sensors are IQ Motion-S QS1231-840. All are shown in the panel settings as type Motion and group 17.
If you want to take a look, I have 3 properties with Surety. It’s the system ending in 423. Device 7 Family Room Motion.
