Thermostat Malfunction

[jwcsurety (Jason)]

I am still seeing a pairing date of 5/1/2021 for that thermostat on your account. Now that the thermostat is powered, to troubleshoot the communication malfunction it needs to be deleted and relearned.

How To Add/Remove Z-wave device and run a Network Rediscovery with Qolsys IQ Panel 2/2+ and IQ Panel 4

This guide covers the various Z-Wave pairing processes with the Qolsys IQ Panel 2/2+ and the IQ Panel 4 1. How to Remove a Z-Wave device from the parent network. An often overlooked step in the process. In order to remove a device from its parent network. Always do this first when adding a device, because it may still have network data saved within its Z-wave radio and this needs to be cleared before it can be added to a new panel. Navigate to the Settings Tray and click Settings Click Advanc…

When powered by AC, your Tstat can have its display on at all times. This is a setting.

• In Alarm.com on the Thermostats card, click the arrow.
• Click Advanced Configuration.
• Click User.
• In Display ON, select Enabled or Disabled as desired.
• Click Save.