The module with serial number XXXX is already registered with Alarm.com

I get message when I try to register my IQ Panel. Please help.
The module with serial number XXXX is already registered with Alarm.com.

That means your panel is currently registered with another Alarm.com service provider. Panels can only be registered to one account at a time.

Do you currently have, or did you recentl cancel, service with another provider?

Only the service provider who holds the account can unregister the panel (this is typically done via the cancellation process). You will need to reach out to them in order to get the panel unregistered.

Which version of the IQ Panel is it? Only the 2, 2+, and 4 can be used with service as the old IQ Panel (Gen 1) cannot be tied to new service due to the 3G sunset.

Thank you for responding. How can I get to know what is the panel version is? I can see software says 2.XXX something.
Is there a way we can force delete old service? and re-utilize this panel?

IQ Panel Generation 1

If you have the first generation IQ Panel, it has a 3G radio installed. The modules are integrated and cannot be replaced on these panels. This panel cannot be used to sign up for service.

IQ Panel 2 and 2+

All IQ Panel 2 and IQ Panel 2+ panels have an integrated 4G LTE module and can be used to sign up for new service.

However, if your panel is registered to another provder, only that provider can get the panel unregistered. You will need to reach out to them for more information on getting the panel unregistered.

Thank you. I confirmed its a IQ Panel 2+. I’ll reach out to provider to unregistered.

Please let us know if you have any additional questions