Tamper icon shows even though test shows pass

Support
1

I have an IQ Hub 5 with 319.5Mhz daughter card, Hardwire 16F and IQ Keypad - IQKP-PRX-915 Proximity. The Hub shows Keypad and the broken tamper icon. I was instructed to remove the Hub from the wall, disconnect power, unplug the battery for 2 minutes and then reinstall battery, connect to wall and ensure the tamper screw is firmly tightened after pushing up to engage the screw. I also ran system tests/Tamper and it shows Pass. I also ensured the tamper screw on the PRX device was firmly tightened, but have not taken it off the wall and disconnected its batteries. What else should I try? Can I ignore this indication or turn it off? Is there a way to look at the logs to determine the source of this indication?

2

Hello,

Happy to help!

Since the IQ Panel 5 Hub’s Tamper test is passing and the keypad is specifically showing with the tamper indication, we would like to check the IQ Keypad-PROX’s tamper separately.

The IQ Keypad-PROX has its own tamper mechanism. Since you have already confirmed that the tamper screw is firmly secured, the next step would be to remove the keypad from its wall mount.

Here are the steps:

  1. Disarm the system before working on the keypad to prevent an unnecessary alarm or tamper event.
  2. Remove the IQ Keypad-PROX from the wall mount by removing the bottom screw and sliding the keypad upward.
  3. Remove the four AA batteries from the keypad.
  4. Leave the keypad without batteries for a short period, then reinstall all four AA batteries.
  5. Remount the keypad onto the wall mount and make sure it is seated properly.
  6. Firmly secure the bottom tamper screw so that the keypad is held securely against the wall mount.
  7. Check the IQ Panel 5 Hub to see whether the Keypad/tamper indication clears.

If the trouble condition persists, please let us know whether it appears on both the panel and the alarm.com app, or only on the Alarm.com app.

Thank you!

3

I followed all 7 steps. The tamper indication is still there. It appears on both the panel and the alarm.com web site. Is there any way to disable this? Will this cause a false alarm? Can it just be ignored?

4

I was able to resolve the issue. The panel at the top had a cutout where the secondary tamper switch is located. After that cutout was replaced, the tamper notification went away. Thanks.

1 Like