Hey Surety Team! Tried to add the new AI Deterrence to my plan and when I log into system manager it shows the screen below. Any Ideas?
I think I see the issue, can you try again now?
So i tried to add it but when I hit submit I got this. I updated my payment method. Can you guys reset this error message from your side ?
That normally happens when the payment is declined while adding the add-on. Is the payment method associated with your subscription the right one?
It wasn’t the right one but it is now. How can I get that error reset so I can add the aid again
It’s reset now.
Thank you. I was able to add the feature but my 724x cameras are not on a supported firmware but the adc aite says I’m up to date. Can you guys force a firmware update from your side?
Sure, no problem. Updates sent.
Thank you Ryan! You’re awesome!