I just enabled security with Surety using my brand new IQ panel 4 which I got from the home builder. I am unable to arm / disarm it from my mobile app or from the panel itself. I don’t see the arm / disarm interface or option on the panel. Please help.
Thanks for the help. Enabling security page worked. Can you also please help me change the sequence of pages on the panel. Right now my first screen is Auxillary Panic, I want Arm/Disarm screen as my first screen.
Try disabling Aux panic in panel programming. Then navigate back to the home screen, is Arm/Disarm the first page?
Can be enabled/disabled via Settings > Advanced Settings > Installation > Security and Arming.
When troubleshooting, you may want to place your 24/7 professional monitoring account on Test Mode during troubleshooting to avoid any false dispatches.
You can do this by calling monitoring operators directly at 855-348-0367 or from the Professional Monitoring tab in the System Manager section of your Surety account.
Afterwards, if you want to re-enabled the Aux panic you can via the same pathway above. When doing so, does Aux Panic come back as the first page?