Switching to suretyDIY with 2GIG

I have a 2GIG control panel that I want to move the monitoring over to you guys. The cellular communicator panel is fried so I will need to purchase a new one as well as upgrade the firmware. From looking at your site it seems pretty straightforward to switch over. One hitch though is that I have alarm.com service at another location that will be staying with Monitronics and I’m wondering how managing both locations would work in the app. Can I link both accounts and switch between locations or will I have to switch logins?

Also, any other tips you can give me would be helpful.


Welcome to the suretyDIY forum!

Yes you can utilize the Multi System Access feature through Alarm.com to access both accounts.

This video will show you how:

The How to Switch Page may provide some useful information if you are planning on switching to suretyDIY.

Thanks for the response. Looks like my panel has the 1.9.2 firmware. Is this upgradeable via the firmware update cable on available on your site?

The firmware requirement to use the 2GIG USB Firmware Update Cable is 1.5 or higher.

In order to utilize the AT&T 3G Cellular Module the panel will need firmware ver. 1.9.6 or higher.

If you are looking at the Verizon 3G Cellular Module you will need firmware ver. 1.9.5 or higher.