Switching to suretyDIY with 2GIG

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1

I have a 2GIG control panel that I want to move the monitoring over to you guys. The cellular communicator panel is fried so I will need to purchase a new one as well as upgrade the firmware. From looking at your site it seems pretty straightforward to switch over. One hitch though is that I have alarm.com service at another location that will be staying with Monitronics and I’m wondering how managing both locations would work in the app. Can I link both accounts and switch between locations or will I have to switch logins?

Also, any other tips you can give me would be helpful.

Thanks!

2

Welcome to the suretyDIY forum!

Yes you can utilize the Multi System Access feature through Alarm.com to access both accounts.

This video will show you how:

The How to Switch Page may provide some useful information if you are planning on switching to suretyDIY.

3

Thanks for the response. Looks like my panel has the 1.9.2 firmware. Is this upgradeable via the firmware update cable on available on your site?

4

The firmware requirement to use the 2GIG USB Firmware Update Cable is 1.5 or higher.

In order to utilize the AT&T 3G Cellular Module the panel will need firmware ver. 1.9.6 or higher.

If you are looking at the Verizon 3G Cellular Module you will need firmware ver. 1.9.5 or higher.