I have ADC-SVR100 which has been working without issue for years. Recently when I tried to recall video, I get the error “Failed to connect to the streamer.”
All lights on the SVR are solid blue or green, so I believe it’s recording but I can’t recall any of the video. Device is connected via ethernet cable to the router through an unmanaged switch. All other devices connected to the switch are working fine. I don’t recall making any meaningful changes to router settings.
Under advanced setup, Public IP is showing Unavailable and Remote Relay is Available. Not sure when Public IP went down but that is a clue, I just don’t know what to do from here.
I have not set up port forwarding. SVR was on DHCP while it was working. Since losing access, I’ve assigned a fixed IP through the router but leaving DHCP setting selected in ADC.
Have you tried rebooting the SVR? I would recommend that first. Any luck?
It looks like it just had a successful supervision this morning. Are you still having trouble connecting? If so, is it by the App or the website? What browser are you using?
What I’ve discovered is the problem is only when I’m connecting from a different network. I can connect fine from both web site (Chrome browser) and app when I’m on the local network. I did reboot the SVR and that does not change this condition.
Additionally, I’m also having trouble streaming live video from the cameras when I’m on an outside network. The error I’m getting is “Failed to load the video feed.” Again, I don’t think I’ve made any meaningful changes to my network settings, so not sure what may have triggered this problem. Any help you can provide is appreciated.
I don’t think I’ve made any meaningful changes to my network settings, so not sure what may have triggered this problem. Any help you can provide is appreciated
Just in case, by meaningful do you mean you have made some changes? What did you change? You’re likely right, but best to check.
What model router are you using?
If you go into your live view settings in Alarm.com and disable the “Speed Up Remote Connection” option, is there any difference? (Video > Settings > Live View (for each cam)
Are you testing on mobile data or on more than one other network?
Are you testing on mobile data or on more than one other network?
You may be onto something. Just tested it successfully on mobile data. The external network that generated the error is a work VPN. I’ve never had an issue in the past but perhaps they’ve since blocked it. I’d have to find another external network to be certain. So should I not be concerned about Public IP showing as Unavailable under advanced settings?
So should I not be concerned about Public IP showing as Unavailable under advanced settings?
No, probably not. I’m able to see it in your equipment list, and all the devices are responding normally. All devices show a 100% supervision rate in the last couple weeks.
“Driveway” has a pretty low signal rating, but other than that it looks normal on our end.