1 - what is the best, FASTEST, most effective, most direct method of messaging support? ** I don’t want to be on location - in the middle of my setup – run into a glitch – then not have a operational sec. system that works – ALL because I cannot get a simple question answered quickly !!!
1b - will the monitoring station OR ADC, have tech support and will they answer questions regarding YOUR products / installation ???
2 - I don’t want to repeat and “over do” - support questions. But since there is no phone
support I have many.
I will need the very fastest most effective direct method of qualified tech support when i do the initial iQ 4 setup.
Next question 
I currently have 2 separate discrete properties with 2- separate ALARM.com accounts.
This new SH account will be the temporary 3rd ADC for a short period.
*** I will only cancel Loc #2 account after a short period####
*** My intentions is to literally run both Loc#2 current ADC-iQ2 AND the NEW SH
system side by side till further notice. (( THe current ADC account has image sensor
cams and I am really disappointed I cannot transfer them over. THE image sensor cams
will be missed ! )THis means 2 - seperate ADC accounts ---- 2 - separate iQ panels
with 2 separate security systems will be in place / operating at the same time – same property — with 2 separate ADC acount at the same property ! *** this scenario may be a VERY FIRST for SH - ADC and ME !!
Once I am very comfortable and completely happy with SuretyHome ( SH )
at that point I will be deleting one of those accounts that is tied to brinks.
*** The property that will utilize this SH system will have NO WIFI internet and be
totally dependent opon the ATT LTE chip for ALL COMMUNICATION.
What I would prefer to do is set-up the entire pad-panel along with the 3rd ADC account, then at some point – transfer it to the HOME loc#2 site and apply all the door window contacts and mount motion sensors then.
1 - would it pay in any way at all ? to incorporate WiFi internet when I do the initial
set up at location #1 ?
Location #1 is temp location only.
Location #2 is HOME - location where system will be operated and placed. (NO WIFI)
Or would it be better to simply do the entire initial set at location #2( NO WIFI)
**** I always link cell data from my cell to do periodic updates to iQ panel as needed***
( there are many reasons Im considering doing a PRE-SETUP before I do the final install.( this scenario above would possibly be similar to a Loc - #1 and then MOVE to loc#2.)
Im looking forward to a quick reply ;;;;
Thanks