Software Upgrade Issue

Support
1

Hi All,

I had purchased a Qolsys panel quite awhile ago while waiting to close on a new home. The home was a foreclosure so it took forever. Today I decided to install the system. After looking at different Alarm.com dealers it seems SuretyDIY is the place I have chosen. I hooked up the panel and fired it up. Looked in the manual on updating the software and saw this:

UPDATE YOUR SOFTWARE VIA WI-FI
Note: Your IQ Panel must be on software version Q1.3.4 and connected to Wi-Fi to install this update wirelessly. If your panel’s software version is Q1.3.2 or lower, DO NOT ATTEMPT A SOFTWARE UPDATE. Please contact techsupport@qolsys.com for assistance.

My Current Software is Q1.2.5.4 rc1 - ADCS 3.5-ADCL 3.5

Any ideaa what the procedure is for upgrading with software below Q1.3.4?
I have sent an email to tech support about this.

Thanks for any help

2

Let us know if you hear back prior, but I will be reaching out to Qolsys support when they open today and will report to this thread with update instructions.

3

Thanks for the help.

4

Ok, It looks like this panel has pre-production software and was not meant for resale. I had bought this one used on Ebay quite awhile ago.
I am waiting to hear back from Qolsys.

5

Ah. Yes, that would likely cause problems. Pre-production run panels are not going to be supported, so definitely make sure any panel that you purchase has production firmware. I verified with Qolsys that no firmware update release exists for the panel in its current state.

6

Ok, Panel is being replaced. I will be back in a few days when I get it to sign up with Alarm.com.
Provided of course that the next panel works.lol
Thanks for your help.

7

Ok, Replacement panel is up and running. Software Upgrade worked Easily. Signed up here with Alarm.com.
Thanks again for your help.

8

Not a problem. One of the benefits of Qolsys is the painless upgrade options (They should always be easy). Glad to hear you’re set.