I have three Smoke Detector sensors that I bought thru Surety 3-4 years ago. I had to replace the batteries in all three devices within the past week. Today when doing replacing the batteries in the last device it tripped the smoke alarm. Since it’s a commercial business the fire truck was sent automatically despite letting the monitoring service it was a false alarm. I don’t know if the anti tamper was tripped. I changed the batteries in the first 2 devices and nothing happened. My brother in law did it with the third one today. I don’t know if he did anything different. All three devices are configured the same in the Qolsys iq2.
To keep this from happening in the future… are there best practices for changing the batteries in the future and not tripping a false alarm? Any advice would be appreciated.
When working on your system, you may want to place your 24/7 professional monitoring account on Test Mode during that time to avoid any false dispatches.
You can do this by calling monitoring operators directly at 855-348-0367 or from the Test My System tab in the System Manager section of your Surety account. When calling, you can place individual zones on test. If using the website, the whole system is placed on test.
Alarms wills till trigger locally (if tripped) but the monitoring station will not act upon them.
There is no context reported with an alarm signal from the smoke detector. Tamper alarms can occur on burglary sensors if the panel is armed at the time. That wouldn’t apply here, there was most likely a phsyical cause for the alarm.
The alarm signal came in about 30 seconds before the tamper event. It’s possible that the test button was accidentally held or debris entered the sensing area while trying to twist the unit off its base.
. Can you see anything on your end that says what tripped the smoke detector?