I asked about this in two recent calls, unfortunately they did not have additional info. The reps confirmed that they do still have an open internal ticket that engineers are working on. I am not sure why this particular issue is taking so long other than perhaps difficulty replicating.
I seem to be experiencing similar issues with Start Away not working. Has there been any update from ADC on this?
Nothing new has been reported at this time.
I am having a similar “Smart Away” issue. For me, when I arm my system away using a key fob, the thermostat setting does not change. But if I arm it away using the iOS app on my iPhone, then the thermostat setting does change.
Are you just using the arm buttons in the app or are you triggering a scene?
When you arm at the panel, not via a keyfob but on the panel screen, does smart away trigger?
yes, when I trigger a scene in the app, it does correctly set the thermostat temp. But if I use the app to arm away, it does not set the thermostat temp. Arming away at the panel does not set the thermostat temp either.
I’m having the exact same problem and I did all the same troubleshooting steps. It is January 2025 and now I’m feeling very hopeless considering some people had this problem since 2022. Apparently Alarm.com doesn’t know how to fix it. Doesn’t sound very promising.
I reached out to Alarm.com again on this, and sent a message to the engineering team to try to get an ETA or an update on what is causing this when it occurs. I haven’t heard back yet today but will follow up here when I get a response.
I am having this same problem also. Some days it doesn’t change to away status when the system is armed away when I leave for work in the morning. Other days it will set the away status in morning and not disable it when the system is disarmed when I get home from work (I have to disable and reenable my thermostat schedule to get it to set the temp correctly when this happens). This feature work fine for me without issue for years, but within the last 6mo or so, it is a coin toss if it works like it is supposed to work.
If you try setting the Smart Away rule to only use a single Geo-Device location (not arming status) as the trigger, does it begin working reliably?
It does appear that using a Geo rule is more reliable, but there are still days where it doesn’t change when it should. This method is less than ideal though due to issues this causes where it does change the Temp when I leave the house, but have friends or family still at the house. The ideal is if it worked correctly with arming the system away since that is when the system should know that no one in in the house. Arming away used to work, not sure why it doesn’t seem to work properly now.
Thank you for the confirmation. Yeah this is more of a test and temporary work-around. Alarm.com has an open investigation into this behavior.