So, I’ve done everything I can think of to make my Skybell work (internet connection is strong and enough bandwidth) and it still gives me the attached message. Before I send it back, any last minute troubleshooting tips?
So you were able to connect it to your Alarm.com account, were you ever able to view video?
What is the upload speed of your connection there? (Not download speed)
Something else to look at is possibly the 5ghz network (if applicable) from your router. Does it use the exact same SSID? If so, try renaming the 5ghz network SSID, power cycle the router, then check the Skybell HD.
I’m curious if it’s working for you now? Mine worked flawlessly for a week or 2 but experienced this exact issue the same day and time. Halloween night from probably 7pm until at least 11pm of all nights. Woke up the next morning and all was fine and has been since. I assumed something with ADC video on the back end.
I believe the service integrates SkyBell’s back end, so if there were any interruptions that evening it may account for it as well.
Any update?
I believe the service integrates SkyBell’s back end, so if there were any interruptions that evening it may account for it as well.
Good point. This is the only ADC video I have so wasn’t sure how it all plays together. That would explain why other features were working just fine (arming, lights, notifications, etc) at the time.
So I got the following response from Skybell. Looks like, even going through alarm.com, it may still use Skybell servers???
Kevin (SkyBell Technologies)
Nov 1, 09:39 PDT
Hello Rowdy,
Thank you for contacting SkyBell Technical Support. We are here to assist.
As I am sure you know, yesterday was Halloween. We experienced a higher than normal video traffic, and as such, we had some delays and outages in video. We have since corrected this issue.
Alternatively, if this was, and/or is, a continuing issue, please contact alarm.com as they have the ability to troubleshoot their own app and custom SkyBell.
If you have any further questions, don’t hesitate to ask.
Sincerely,
Kevin
Technical Support
Well there you go. Confirmed my hunch there was a back end issue for everyone that night and validated Jason’s suspicion it was on Skybell rather than ADC.