Our Skybell HD has worked flawlessly since we bought it. I remember a while back people had issues with too much motion recordings, but we never had that. I think that was before we bought the Skybell HD.
About a 1-2 months ago, we noticed that videos do not start like they used to. Before, videos would start before the person comes into frame, include them in frame and then some seconds after they leave.
Now videos start with the person already in frame. It looks like the sensitivity has been changed (even though we have ours set to highest). Sometimes we do not even get video of somebody quickly coming and leaving. I’ve played with the Skybell HD and noticed it does not turn the white recording light on until I am directly in front of it. If I’m walking up to it, but still off to the side, it does not start recording yet. For clarity, Our front entry is like a short hallway and the Skybell HD is side wall. It is not on the door wall.
I saw that all the Skybell HDs were recently sent new firmware automatically. I think the sensitivity has been lowered. I know with the real cameras you can set motion detection areas/zones. You cannot do that with the Skybell HD. I know it has it’s own motion detection sensor (like a PIR), but it almost feels like they only enabled the center of the screen and disable the rest if it actually did use video based motion detection.
The main problem really isn’t that though. It doesn’t “catch” a person walking up to the door until they are in front of the door. If it still did the pre-motion recording the way it used to, there would not be any problems. I think I remember when we first got the Skybell HD, it didn’t do pre-motion recordings and that was added in firmware shortly after we bought it. It looks like this latest firmware removed that feature. I searched a lot of things and could not find people mentioning this issue, which surprised me. I’m not sure how people have not noticed this big difference. Especially when some door visits are not recorded at all.