My Skybell HD had been working perfectly. However, now I’m constantly getting the error (screenshot attached) that I have a weak connection and that the stream will reconnect once there is enough bandwidth.
Has anyone else experienced this?
My Alarm.com show the following stats (notice strong connection to wifi) wifi is at 100%.
This appears to have started after I got a new modem (SB6190). Time Warner did reference i was experiencing roughly 2-4% packet loss… not sure if it’s related but it is definitly suspect.
When I place my phone against the wall where the doorbell is mounted, I’m getting 40-60 download and 5-10 upload…
Signal strength is not the only indicator of connection. The Skybell HD needs a relatively high signal to noise ratio, effectively a very high quality signal is needed, and wifi network strength is not a quality indicator. In order to determine the signal to noise ratio and quality, you’ll need to consult your provider. They will have back-end diagnostics through Alarm.com.
An option is to dial down the resolution and test. Less data from the lower resolutions should see fewer instances of this error.
To clarify, we are referring to your Alarm service provider, not ISP.
suretyDIY is an Alarm.com dealer, we are not representatives of Alarm.com. Your chosen alarm provider would have access to your account device diagnostics. We do not have access to these diagnostics if you are not a suretyDIY subscriber. For the best assistance in this scenario, I would urge you to contact your Alarm service provider to troubleshoot the connection. We can only give general advice.
If TWC did look in your router wireless status settings and found the SNR reported by the router, this may not be accurate pertaining to what the device is reporting.
