It is NOT accessed via ADC or my 2GIG panel. I use the Skybell native app, both to decrease delay and to avoid having to log into the ADC app every time someone is at the door
As a note, we’ve not noticed extra latency on the timing of the push notification. It may take an extra couple seconds for that to be generated through ADC, but I don’t have a ton of experience using the Skybell native app.
As far as logging in, if you purposefully keep logged out on your phone this would be a concern. An alternative would be to use the keep me logged in checkbox to have easy access.
To have security on the app in case someone gets hold of your phone you can enable a 4-digit pin code requirement to access the app, as well as biometric fingerprint access if your phone is compatible and has a fingerprint reader. Both of these methods are much quicker than re-entering a username and passcode using the keypad.
If the delivery man or postman moves quick enough, it is often not set off at all.
This is a good observation, and it is a result of how false alarm prevention is implemented. There is a 7 second motion requirement to ensure a human or suspicious activity sets off the motion trigger schedule and not environmental false triggers. This is built into the firmware.
Depending on the angle of the video (which is unfortunately often limited by where the doorbell wire was previously run) motion may not be long enough if the delivery person moves very fast.
Occasionally, there will be a long delay in the app notification (like 10 to 30 minutes). Lately, the instances of long delay have been getting more frequent, but still intermittent.
I cannot speak to differences or issues with the native Skybell app notifications unfortunately.
Note that in general, download speed is not important, the upload speed is the limiting factor for quality video streaming from the camera, and each doorbell cam would ideally have about 1.5 mbps upload to work with. This is in addition to other network devices and cameras. Wireless signal quality can be less than what signal strength might suggest. However, without the Skybell connected to a Surety account we wouldn’t be able to view that data of course. Skybell support may be able to provide these details, and some may be visible in your settings.
What ISP are you using? Is it a cellular based connection, cable?
Also be sure you are on the latest firmware version. I believe Skybell automatically pushes firmware updates still for users of the native app, but it would be good to check.