I’ve been having issues with my skybell for the past year. It randomly for no known reason to me starts flashing red and green. The only way that I’ve been able to get it to reconnect is to delete it from my alarm.com account and reinstall in. That method has worked and been the only way to get it to reconnect for the last five or six times. However, today sames steps don’t work. I can’t get the skybell to show up on my list of available networks on my iphone. I removed power from the skybell 2.0 for 5 minutes even and it still isn’t showing up. I held down the doorbell button for a minute; waited for blue flashing light, released and it just goes to a full reset (yellow). Even when it’s flashing red and green, it’s not broadcasting to my networks.
Happy to help!
Holding down the button for 180 seconds and getting a yellow LED is a Factory Reset. After doing this, you would be starting from scratch. I would power up the SkyBell, factory reset it then attempt to reconnect again.
When adding the SkyBell to the network, this is done via the Mobile App through the Doorbell option in the menu. After factory resetting again, attempt to re-add. Does the SkyBell show up in the app?
Since the SkyBell can only be connected to 2.4Ghz, you will want to ensure that your networks (2.4 and 5Ghz) have unique names so you can select the correct one.
How far away is the router from the doorbell?
Tyler:
As mentioned. This isn’t my first time doing this.
Yes, I’m using that adc app, yes I‘ve reset it. I’ve removed power, I’ve waiting for blue flashing light, I also done a full reset (yellow) as mentioned in my email.
I’ve used the skybell app, the ADC app too. It’s deleted the doorbell and what I’m telling you is that when I get the red and green flashing light and go into my iPhone and select my networks; the skybell isn’t there. This is how it’s worked in the past but not there now. I’m not sure how else to let you know that I’ve attempted the steps you have mentioned.
Thanks for the response.
A few additional questions:
-Are you able to try a different mobile device? Do you get the same result?
-What mobile app version are you currently on for iPhone?
-Is the Doorbell associated with the SkyBell app currently?
-Do you happen to know what firmware is on the SkyBell?
See answers below
Wonderful, thank you for following up!
Has anything changed with your network/router recently? Are you still at or above 2.0 Mbps at the installation point?
The next step to try, if you haven’t already, is to Factory Reset the camera AND power cycle the modem/router as well (leave it powered down for about 30 seconds). Once both steps have been done, try the pairing process again (via the ADC app) Any change?
Has anything changed with your network/router recently?
No changes.
Are you still at or above 2.0 Mbps at the installation point?
40 mbps down and 3 mbps up
The next step to try, if you haven’t already, is to Factory Reset the camera (Ive don’t this multiple times) AND power cycle the modem/router as well (leave it powered down for about 30 seconds). Once both steps have been done, try the pairing process again (via the ADC app) Any change?
After all of this; same issue… sky bell flashing red and green. go into adc app, click add camera, name the camera, go to iPhone setting, wifi, NO sky bell in the network section.
40 mbps down and 3 mbps up
These are within the range we are looking for, which is good.
After all of this; same issue… sky bell flashing red and green. go into adc app, click add camera, name the camera, go to iPhone setting, wifi, NO sky bell in the network section.
Typically, a factory reset coupled with a network power cycle should force the SkyBell to broadcast its temporary network and show up in the list of networks.
One last thing to try would be to power down the SkyBell completely for 24 hours, allowing the internal battery to drain. Then re-apply power, wait for the battery to fully charge (as signified by alternating Red/Blue LED) and try pairing again.