Hello. I have an existing SimonXT system, and recently signed up for the Surety service.
Everything with my system seems to be in order and test well:
– System has a new battery, and updated CDMA module (tested by Surety before I signed up for service)
– I cleared any previous errors, ran the communication test to alarm.com, tested the sensors, alarms, etc.
– If I arm the system and trigger an alarm the siren goes off and alarm.com registers the events in my account on the alarm.com site and apps.
THE ISSUE is that the Surety central monitoring isn’t receiving notifications when I trigger alarms. I called them twice before testing and they locate my account but then say they don’t get any reports from the system.
Do I have to configure anything in the SimonXT settings with a phone number or some other setting or should it just work? Ideas?
Thank you in advance.