Where do you ship the orders from? Do you ship out the same day?
Ground is Fedex or UPS Ground?
Do you have any promos for new customers?
Orders are shipped from a variety of warehouses across the United States. Orders are typically processed same day if received during normal business hours (M through F before 4PM EST), or by the next business day.
FedEx Ground is used in most cases. Ground shipping is used in all cases, we are unable to provide expedited shipping.
Panel purchases through Surety include a complimentary month of Surety Home service at this time. However, we do not have any promos or sales on equipment currently.
Monitoring plan.
I placed the order before 4PM EST, I really hope and pray it ships out today! 
Looks like that order is in processing. Once complete you will receive a confirmation email with tracking.