I have two Yale locks in the system. One is 2.5 feet from the panel and the other is 20 feet from the panel. I learned both locks in the doors, so one was done within a few feet and the other 20 feet away. The panel recognized both just fine.
When I did the initial set up, I was unsure how to add user codes, so I set up all my user codes through one of the locks (the one 20 feet away). By doing this, I was eventually able to see each user code on alarm.com’s user management page. The user codes have worked just fine on both locks even though I programmed on only one of them. I have edited those codes on alarm.com with no issues.
Today, I went to add another user and wanted to understand the easiest way to get this done. And as you have seen via this thread, I have not had good results adding through alarm.com. Should I now remove the locks, delete from devices and re-add? How will that affect the user codes already in the locks? Do I need to re-add all of the user codes?
Thanks for your help.