I’m continually getting an error on my ADC app. It states that the middle garage door is temporarily disabled. I have 3 my a garage door openers but it’s only the middle one giving me the error and this started this week
When I open the garage it always announces which would seem to indicate it’s working and communicating. But after a few hours I get the error for the middle garage door
It looks like the disabled events are lasting a while in Alarm.com as well as occurring often. If youy have long lasting disabled events it may be that the opener is having trouble communicating over wifi.
Missed consecutive statuses or expected command acknowledgements will result in a disabled status in Alarm.com.
Try rebooting your router/access point used by the opener. Power cycle the opener. Any improvement?
This was also occurring when the safety eye is tripped, but that was a momentary condition. The disabled status would not remain. However, it may be possible that the safety eye is misaligned or something is periodically blocking it.
No blockages on safety sensors but cleaned anyway. Re added garage door and rebooted router. Still getting the error.
Looks like this is a known issue that is taking forever to resolve?
There is a known issue which has been occurring when the safety eye is tripped, however that is a brief status at the time the eye is tripped.
Users were seeing a Disabled message, followed almost immediately by an Enabled event. The status does not linger on Disabled.
Your disabled events were lasting a long time based on trouble condition history, that’s why I suggested checking the alignment of the eye and any blockage. It seems like there is something else affecting the status.
You can test this though. With the trouble condition resolved, try tripping the safety eye. Do you get a disabled status that doesn’t go away?
When it says disabled, I can open and shut the garage door without issue. (Which temporarily clears it) If it were blocked or misaligned, it would not open and close reliably and every time.
In that case it would more likely be missed commands/status acknowledgements, or new behavior from that older issue.
If your test the eye with the trouble condition resolved that could help either rule it out or identify that as the issue. Try tripping the eye when there is no current disabled status. Do you get a new disabled status that doesn’t go away? Let me know the timestamp of when you trip the safety eye.
tried this and tripped the safety sensor and no alert showed up. However it returned hours later and not connected to me tripping it.
Opening and shutting the garage door clears it
That suggests intermittent communication loss is more likely the issue. What kind of router are you using? Are there multiple access points? Does your 2.4ghz and 5ghz network bands share an SSID?
I dont think so. 2 other garage doors are working fine with the same opener. If there was a communication issue, it would not clear intimately either? I rebooted routers and everything else. 2.4 and 5 ghz are shared as its an Orbi. But again, the other garage doors with the same openers should fail. I have an Orbi Salellite in the middle of the garage
What is the model of the overhead door?
Does the door close and open properly every time you use the local control?
In an event it doesn’t close all the way, do you need to press and hold the local button for it to fully close?
When you close it from the app, does the garage door start to beep before closing?
It shows that the overhead door is being disabled. This happens when the overhead door does not communicate with alarm.com for a certain time. It disables it as a safety measure. This more than likely sounds like a communication issue.
I would try deleing this overhead door, defaulting it, and learning it back into the account.
I do see that the left and right door show up as Chamberlain overhead sensors learned into the same gateway and the center is showing as Liftmaster learn in to its own Gateway.
door open without issue from local and remote control
I have 3 of these openers and only the middle is failing
Yes it beeps when closing from app
Don’t know if it matters if its learned in as Chamberlain or Liftmaster
Safety sensors are lit up solid and if I step into the beam the sensors blink and door can not be operated
I have 3 of these openers and only the middle is failing
The MyQ garage door devices on your account do not all connect the same way.
The Middle Garage Door which is showing disabled uses a unique MyQ serial number as the gateway, ending D811.
The Right and Left doors share a different wifi gateway, with serial number ending 6004.
The description of the behavior suggests the issue is that the device with MyQ serial number ending D811 is having trouble intermittently with wifi connection.
Where is that device in relation to the others? So that we can best assist, can you provide a photo of the device with MyQ serial number ending D811?
Serial ends in 0051
Here is a picture. Notice how close the router is to it on the top left of the photo on the pole
I have lots of devices like dash cams sprinkler systems. Pool equipment connected to that satellite working fine
The next step I would perform is to have us delete the overhead door for you and then you default the overhead door and learn it back into the system. It could be something with the overhead that could most likely be fixed with the factory default.
Chamerlain is sending me brand new safety sensors just to be sure. I will install those and if the problem persists, we can proceed with the above. Thanks
I like to post the solution so others can learn
Replaced the sensors. Same problem. Noticed that the yellow led sensor was not lit up. I thought it was but it was dim. New sensor didn’t light up. Plugged it directly into opener at the terminal and it lit up bright. Shoved the existing wires from the long run harder into the terminal. Fixed it.
so the wire was not connecting at the opener terminal and loose. No more errors.
