Sensor 2201 Offline - But there is none

Support
1

The activity log has a ! item that said ‘Sensor 2201 offline’. This message appears in the activity logs for both of my sites. But neither site has a sensor named 2201, or a sensor by any name that is shown as offline.

We were in the process of upgrading two cell phones, and as a result got messages like ‘haven’t communicated with xxx in 24 hours’, but they cleared up when I got the device list updated. And I’ve had those before when in weak cell signal areas for a long time.

I mention that only in case it has something to do with ‘sensor 2201’. Got an idea what that’s referring to?

Thanks in advance.

2

That is referencing a Geo-Services device (a phone with geo-services enabled)

It looks like that Geo device was removed earlier today. It would be related to your phone upgrade

3

Ah! OK, that makes sense. The ‘error’ with the phone mentioned the geo fence, but didn’t include any phrase with 2201. I need to check out the geo fence setup overall. I’m not sure I ever had that set up properly. (Although I didn’t get error messaged either.)

Thanks Jason.