Hi, I added a 2nd Schlage Encode but cannot get alarm.com to recognize it. I’ve attempted to add a new device but the system says my Schlage account is already linked. Confirming the 2nd lock can be seen and controlled in the Schlage app. Is it possible to send a backend command that will allow the new lock to become visible on Alarm.com? Thanks!
Certainly, I’ve sent a command to force a sync of your equipment list and it looks like the new lock was discovered. You may need to log out and log back into Alarm.com to view the change.
Thank you! Confirming that fixed it. Appreciate the speedy reply and fix!