Happy to help. This has been difficult to recreate routinely. You say it is with an IQ Panel 2, which would be a different panel than the first report. Is this related to a BE469 deadbolt lock? What is the model number of the lock?
My lock is the Schlage Connect BFF9B and the panel is the IQ 2
That’s not a model # designation I am aware of for Schlage. Is it a BE369? BE468, BE469? FE599?
Sorry - it is the BE469.