I am trying to add it to the panel. On the 2gig panel I go to services, zwave, wrench, enter installer mode, add device. On the lock the manual states to simply enter the 6 digit programming code --> 0 --> and the light will blink and turn green if successful or x if it was not. When I do this, the 2gig panel picks up a zwave device and stays at Device discovered for a while, then the lock blinks a red x and the panel returns to the previous menu.
I was able to remove the device and re add it and it now shows up as a proper device. Next question on user codes, after I pair with the alarm.com the local user codes are overwritten on the deadbolt. I changed the user pin on alarm.com empower, locks, but nothing changes on the deadbolt.
Please keep us up to speed on if you have any other questions. The need to remove Z-wave devices before adding them is a common catching point. Very frustrating when they get inadvertently left on the test network. Posting a few videos that might be useful in next steps of using your lock.
Thank you for the prompt response and links. I do actually have one last question, do we know when ADC will support pins larger than 4 digits? I was trying to setup codes with an 8 digit count, but my dead bolt won’t go past 4. I looked into ADC and saw this under the user codes section:
“User Codes enable individual users to arm and disarm your security system. Check ‘Security Panel Access’ to give a user local access so they can arm/disarm through the system keypad. Uncheck it to remove local access temporarily - the code will still show on the website. (Note that user codes must be 4 digits. Codes 0000 and 0001 are not allowed.)”
Unfortunately, at the moment Alarm.com and 2GIG will only allow for 4 digit codes to be used for user codes at the panel as well as door locks. I’ve put a feature request to allow for a larger number of digits, but that’s all we can do for right now.
