I have 3 Schlage Connect deadbolts. 2 of them I added with no problems whatsoever. The third one, when I reset it to factory default, the Schlage button on the keypad locks the door. As soon as I connect this lock to the smartthings hub, the Schlage button stops locking the door. I tried this process of resetting and reprogramming a few times. Every time, the Schlage button stops working. I figured it must be a dud, so I contacted Schlage and they sent me a new one. SAME PROBLEM! Like I said, I have 2 others that I added and have no problems with whatsoever.
Hello. This is a support forum for Alarm.com compatible products, and Surety alarm subscribers, we do not support Smartthings and I am not familiar with quirks of the software.
In general, one step that is often missed regardless of the hub is that locks require proximity to the Z-wave hub generally when learned in. Bringing the hub to the lock or the lock to the hub is the only way to ensure a successful pairing. Generally the lock should be within 6 feet of the controller while pairing
What is the model number of that lock? Is it newer than the other two?
I found my answer. Turns out there is the ability to turn the “one touch” lock function on and off. Basically, you press the Schlage button, enter the programming code, then press 7 to enable, and 7 again to disable. For some reason, adding to the hub was disabling the function.