I have the Schlage Z-wave Lock with the manual deadbold. Its the generation before the current one.
I have read posts about people having problems with this lock with ADC and I have been working with ADC for about a year on this. They tell me its a protocol issue.
The lock disarms my panel 95% of the time with a rule set in place.
I have a rule to notify me when the lock is unlocked so I know when people get home. It only does this 50% of the time and is set to notify me via gmail (have also tried via text)
I have a hard time believing this is a “protocol” issue because when I go to the ADC login website, it shows that it receives notification of the door unlocking in the log almost 100% of the time.
ADC’s customer service is horrible on this and I have to get threatening to get them to respond and they keep blaming all this other stuff when I feel it is their system not notifying me as they receive the signal as indicated by the log.
I try to set a rule to notify me when the panel is disarmed, but that does not work because I think the only way to do that is to have someone disarm the panel by entereing a code on the panel and not on the lock.
Any insight would be appreciated