Several months ago, I installed 3 Yale zWave locks on exterior doors of my house, let’s call them Door 1, Door 2, and Door 3. I set up two rules in alarm.com that will lock all 3 locks any time the system is armed, either stay or away. The rule has functioned perfectly, until about the last week or so, and I’ve now noticed that all 3 locks aren’t locking consistently when the system is armed. But I can’t see much rhyme or reason to it. It nearly always seems to be one lock omitted, but sometimes it’s Door 1 that doesn’t lock, sometimes it’s Door 2 or 3. Moreover, I’m not getting any kind of failure message, like it tried to lock Door 2 and couldn’t for some reason. It’s like it’s not even trying. Further, I don’t think it’s a matter of the system skipping locks that it “knows” to be locked. This morning, one of the two locks it “locked” when I armed away was a lock that I had already locked by hand upon leaving the house (confirmed in my history). It may be a coincidence, but I started to notice this problem at about the same time that the alarm.com app was upgraded on my phone.
Any ideas? I’m really frustrated by the number of times I’m coming home to find unlocked doors.