Our emergency response call times are on average extremely fast and a big bragging point for us.
- suretyCAM Panic/Medical Alarm average response time: 7 seconds
- suretyCAM Fire Alarm average response time: 8 seconds
- suretyCAM Intrusion Alarm average response time: 12 seconds
http://suretycam.com/security-alarm-monitoring-quality-price-free-stuff
Of course you have to keep in mind that we measure response time from the time we receive the signal, not when your alarm sends it, so if your cellular signalling is weak it will slow things down. Use Alarm.com dual path (with Qolsys WIFI or a 2GIG Go!Bridge) to fix that problem.
Alarm.com 2-way voice slows things down a bit due to the way it’s designed. If you use 2-way voice then the response times may be 5 to 10 seconds slower.