Reset password

Need to reset my password as I am not able to log in thru
I called them and we try to log in thru email links they shared with jo success.

Looks like this is a new subscription and you did not complete all the activation steps. I think I see the confusion here. There are a lot of successful login attempts in your history, looks like you were using the correct login info, but your panel had not yet started communicating, does not allow logins to occur until the panel starts communicating. This is described in the activation steps.

In the system manager activation steps you’ll find instruction to run a cell communication test from the panel to kick start communication. This is required to get things started and allow connectivity. I am not seeing this having been run in your history.

Later after this message was sent your system started communicating with, and you should be able to login normally now using your original credentials.