I got the Surety alarm for my business and added my old ADT Honeywell motion and door sensors to my panel.
Everything seems to be added correctly and I fixed the temper and bypass issues that were showing on the alarm.com app but I have a problem.
After arming the panel and I move around the business, the alarm is not triggering at all.
I did multiple sensor tests via the panel and I get the “Strong” signal.
After arming away, door sensors trigger the alarm if I don’t enter the code within 60 seconds. But with armed away mode, I walk around, waiving my hand but none of the motion sensors trigger the alarm.
After arming the panel and I move around the business, the alarm is not triggering at all.
I would first double check the 7 digit TXID used for the motion detectors.
Assuming those are good, there are differences with how battery operated motion detectors are tested.
With wireless PIR motions there is a delay of a few minutes between being able to report an activation, and a period of no motion is typically required to reset.
To test motion detectors, arm your system away (with your account on test if you have 24/7 monitoring), wait a few minutes out of view of all motion detectors, then walk into the field of view. When the alarm trips, disarm the alarm and you can arm again to test, but wait at least 3 minutes out of the detector’s view, with no other motion in its field of view.
Do the detectors trip as expected when tested that way?