RE524X with Commander 2000 panel

Support
1

Hello sirs, I have some issue to configure a RE524X as a repeater for Interlogix sensors (panel is ITI Commander 2000 319.5 Mhz).
Following the instructions, I was able to enroll the sensors into the translator (the red LED flashes when the sensor is tripped), and also to enroll the translator into Commander 2000 panel. Then (step 3 of the instruction) I enrolled the sensors into the panel with the translator cover opened.
Then I tried to trip a sensor from a location where the panel previously had difficulty to receive the signal, with the translator in the middle. The red LED on the translator flashes, but the panel does not receive the “better” signal, the sensor still works like there is no repeater (marginal connection with the panel, some pulses lost).

The position of the repater is the same where other sensors (connected the the panel) work well, so the problem is not the distance between the panel and the RE524X.
Am I doing something wrong? By the way, if I enroll (step 3 of instruction) the sensor directly into the panel, how the panel can distinguish where the signal comes from? From the translator of directly from the sensor?
Thanks a lot for the help! I know the Commander 2000 is quite old, but it still works well. I want to to add some external sensors, from here the need of a repeater, since the signal is weak after the home walls.

2

Just to confirm, you enrolled the sensor into the repeater by:

  1. Press the configuration button on the RE524X. A yellow LED light will turn on.
  2. Tamper or trip the sensor
  3. The translator beeped to signal it was successfully learned in
  4. Press the configure button to exit learn mode. Yellow LED will turn off.

If you are unsure if the translator beeped, try learning into the panel one more time. I believe the translator red LED may still flash but will not repeat if it sees a sensor not enrolled on the translator.

3

Thanks for the answer. I just did a factory reset of the RE524X, to be sure. Then I enrolled a window sensor, and for sure it beeped. Tried both ways (trip the sensor / activate the tamper switch) and it was ok.

The strange is: if I perform a factory reset, and I don’t enroll the sensor in the translator, the panel receives anyway the signal from the sensor, even if the translator is not configured. I suspect the panel is not able to receive the data transmitted by the translator, for this reason it manages directly the sensor. It is not well clear, the translator should be able to re-transmit the signal “as it is”. I sent an email to Alula support, let’s see if they will answer.